Privacy Policy

1. Introduction

Welcome to the erigo4 Privacy Policy. At erigo4, we are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, store, and protect your personal data when you use our platform at https://erigo4.cam, including all associated mobile-optimized interfaces and services.

By creating an account or using the erigo4 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with our policies and practices, please do not use our platform.

This Privacy Policy applies to all users of the erigo4 platform, including residents of Indonesia and other jurisdictions where our services are legally accessible. We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable, and industry best practices for online gaming platforms.

2. Data Controller

For the purposes of applicable data protection legislation, the data controller responsible for your personal information is:

• Entity Name: erigo4
• Platform URL: https://erigo4.cam
• Contact Email: [email protected]
• Customer Support Email: [email protected]

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us using the information provided in Section 14 below.

3. Information We Collect

erigo4 collects several categories of personal information to provide, maintain, and improve our services. The types of data we collect include:

3.1 Information You Provide Directly

• Account Registration Data: When you create an account, we collect your full legal name, date of birth, email address, residential address, phone number, username, and password.
• Identity Verification (KYC) Data: To comply with legal and regulatory requirements, we collect government-issued identification documents such as your KTP (Indonesian National Identity Card), passport, or driver's license, as well as proof of address documents (utility bills, bank statements).
• Financial Information: We collect payment method details including bank account numbers, e-wallet account identifiers (for OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction history. Note that we do not store full credit card numbers; payment processing is handled by secure third-party payment processors.
• Communications: If you contact our customer support team via live chat, email, or other communication channels, we collect the content of your messages, attachments, and associated metadata.
• Voluntary Information: Any other information you choose to provide, such as profile preferences, marketing communication preferences, or feedback submitted through surveys.

3.2 Information Collected Automatically

• Device and Technical Data: We automatically collect information about the device you use to access erigo4, including IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, and unique device identifiers.
• Usage Data: We track how you interact with the platform, including pages visited, games played, bets placed, deposit and withdrawal requests, session duration, click patterns, and navigation paths.
• Location Data: We collect approximate geographic location based on your IP address to ensure compliance with jurisdictional restrictions and to provide localized services. We do not track precise GPS coordinates unless you explicitly grant permission.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to track user activity, remember preferences, and improve platform functionality. See Section 10 for detailed information on cookies.

3.3 Information from Third Parties

• Payment Processors: We receive transaction confirmation and payment status information from third-party payment processors and financial institutions.
• Identity Verification Services: We may use third-party identity verification and fraud prevention services that provide us with verification results and risk assessment data.
• Affiliate Partners: If you access erigo4 through an affiliate or marketing partner, we may receive referral information from that partner.

4. How We Use Your Data

erigo4 uses your personal information for the following purposes:

4.1 Service Delivery and Account Management

• To create and maintain your erigo4 account
• To process deposits, withdrawals, and other financial transactions
• To provide access to betting markets, casino games, and other platform features
• To settle bets and process payouts
• To manage bonus offers, promotions, and loyalty programs
• To provide customer support and respond to your inquiries

4.2 Legal and Regulatory Compliance

• To verify your identity and age (21+ requirement) in compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• To prevent fraud, money laundering, and other illegal activities
• To comply with legal obligations, court orders, and regulatory requests
• To enforce our Terms and Conditions and other policies
• To maintain audit trails and transaction records as required by law

4.3 Platform Security and Integrity

• To detect and prevent cheating, collusion, bonus abuse, and other forms of fraudulent activity
• To monitor for unusual betting patterns and suspicious account behavior
• To protect the platform from cyber attacks, unauthorized access, and security threats
• To maintain the fairness and integrity of games and betting markets

4.4 Communications and Marketing

• To send you transactional emails and notifications (account confirmations, deposit receipts, withdrawal confirmations, security alerts)
• To send promotional communications about new games, bonuses, and special offers (only if you have opted in to marketing communications)
• To conduct customer satisfaction surveys and gather feedback
• To personalize your experience on the platform based on your preferences and activity

4.5 Analytics and Improvement

• To analyze user behavior and platform performance through aggregated and anonymized data
• To identify trends, optimize game offerings, and improve user experience
• To conduct A/B testing and measure the effectiveness of new features
• To generate business intelligence and strategic reports

5. Legal Basis for Processing

Under applicable data protection laws, erigo4 processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (providing betting services, processing transactions, managing your account).
• Legal Obligation: Processing is required to comply with legal and regulatory obligations, including KYC, AML, and age verification requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, platform improvement, and customer support, provided these interests do not override your fundamental rights and freedoms.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

6. Data Sharing and Disclosure

erigo4 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients under strict confidentiality and data protection obligations:

6.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the platform, including:

• Payment processors and financial institutions (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, LinkAja)
• Identity verification and KYC service providers
• Cloud hosting and data storage providers
• Customer support software providers
• Email and SMS communication platforms
• Analytics and business intelligence tools

All service providers are contractually bound to process your data only for the purposes we specify and in accordance with this Privacy Policy.

6.2 Game Providers

When you play games from third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft), limited data (such as your username and bet history) may be shared with these providers to deliver game functionality and settle bets.

6.3 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or other government authorities when required by law, to respond to legal process, to protect our rights and property, or to ensure the safety of our users and the public.

6.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or other corporate restructuring, your personal data may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

6.5 Affiliate and Marketing Partners

If you access erigo4 through an affiliate or marketing partner, we may share limited data (such as your registration status and activity level) with that partner for commission tracking purposes. We do not share your financial information or sensitive personal data with affiliates.

7. Data Security

erigo4 takes data security seriously and implements industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access to your account.

8. Data Retention

erigo4 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

• Active Accounts: Personal data for active accounts is retained for the duration of your relationship with erigo4.
• Closed Accounts: After you close your account, we retain certain data (transaction history, identity verification records) for a minimum of 5 years to comply with legal, tax, and regulatory record-keeping requirements.
• Marketing Data: If you opt out of marketing communications, we retain your email address on a suppression list to ensure we do not contact you again.
• Anonymized Data: We may retain aggregated and anonymized data indefinitely for statistical analysis and business intelligence purposes.

If you wish to request deletion of your personal data, please see Section 9 below for information on your privacy rights.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

9.1 Right of Access

You have the right to request a copy of the personal data we hold about you. To submit an access request, contact us at [email protected]. We will respond within 30 days.

9.2 Right to Rectification

If you believe any of your personal data is inaccurate or incomplete, you have the right to request correction. You can update most account information directly from your account settings, or contact customer support for assistance.

9.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. Please note that we may be legally required to retain certain data for regulatory compliance, even after an erasure request.

9.4 Right to Restrict Processing

You may request that we limit how we use your personal data in certain situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.

9.6 Right to Object

You have the right to object to processing of your personal data based on legitimate interests. If you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for legal claims.

9.7 Right to Withdraw Consent

Where we rely on your consent to process personal data (such as for marketing communications), you have the right to withdraw your consent at any time. To opt out of marketing emails, click the "unsubscribe" link at the bottom of any promotional email, or adjust your preferences in your account settings.

9.8 Right to Lodge a Complaint

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with a data protection authority in your jurisdiction. In Indonesia, you may contact the relevant regulatory body overseeing data protection and consumer rights.

To exercise any of these rights, please contact us at [email protected] with your full name, account username, and a description of your request. We may ask you to verify your identity before processing your request.

10. Cookies and Tracking Technologies

erigo4 uses cookies and similar tracking technologies to enhance your experience on the platform. A cookie is a small text file stored on your device that helps us recognize you, remember your preferences, and improve platform functionality.

10.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as account login, session management, and secure transactions. You cannot opt out of these cookies.
• Performance Cookies: These cookies collect information about how visitors use the platform, such as which pages are most popular and how users navigate the site. This data is aggregated and anonymized and is used to improve platform performance.
• Functionality Cookies: These cookies remember your preferences (such as language settings, display preferences) and provide enhanced, personalized features.
• Targeting/Advertising Cookies: These cookies track your browsing activity to deliver relevant marketing content and measure the effectiveness of advertising campaigns. You can opt out of these cookies through your browser settings or our cookie consent tool.

10.2 Managing Cookies

Most web browsers allow you to control cookies through your browser settings. You can choose to accept or reject cookies, delete existing cookies, or set your browser to notify you when a cookie is being sent. Please note that disabling certain cookies may affect platform functionality and limit your ability to use some features.

For more information on how to manage cookies, visit your browser's help documentation:

• Google Chrome: Settings > Privacy and Security > Cookies
• Mozilla Firefox: Options > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies
• Microsoft Edge: Settings > Privacy and Services > Cookies

11. International Data Transfers

erigo4 operates internationally, and your personal data may be transferred to and processed in countries outside Indonesia, including jurisdictions that may not offer the same level of data protection as Indonesian law.

When we transfer your data internationally, we ensure that appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by data protection authorities
• Ensuring that the recipient country has been deemed to provide an adequate level of data protection
• Binding Corporate Rules and other recognized data transfer mechanisms

By using the erigo4 platform, you acknowledge and consent to the international transfer of your personal data as described in this Privacy Policy.

12. Children's Privacy

erigo4 is strictly for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user is underage, we will immediately suspend their account and delete their personal data.

If you are a parent or guardian and believe your child has provided personal information to erigo4, please contact us immediately at [email protected] so we can take appropriate action.

13. Changes to This Privacy Policy

erigo4 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational needs. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending an email notification to your registered email address (for significant changes)
• Displaying a prominent notice on the platform upon your next login

We encourage you to review this Privacy Policy periodically. Your continued use of the erigo4 platform after changes are posted constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how erigo4 handles your personal data, please contact us:

• Privacy Inquiries: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 on the erigo4 platform (accessible from the bottom-right corner of any page)
• Support Hours: Indonesian-speaking and English-speaking agents available around the clock (WIB / UTC+7)

For data protection rights requests (access, rectification, erasure, portability), please include your full name, account username, and a detailed description of your request. We will respond within 30 days of verifying your identity.